POLICY UPDATE (as of March 18, 2020)
At VRC, the health and well-being of your pet and family are our top priority. As
the situation around COVID-19 continues to evolve, we have taken measures to
reduce potential exposure to our clients, patients, and team members.
- Clients with previously scheduled appointments are asked not to enter the hospital, to remain in their vehicle, and to call the hospital for assistance.
A team member will come outside to retrieve your pet to be seen by the doctor. All doctor consultations will then be held over the telephone to eliminate the risk of exposure.
- If your pet is experiencing a life threatening crisis, you may enter the hospital. Exam rooms will be available for waiting, to reduce a large group of clients waiting in our lobby.
- Visitation of patients has been suspended to better protect our clients and staff members. We understand that it is difficult to have your pet away from you during the stressful time of a hospitalized visit. We assure you that your pets will be cared for as if they are our own. Our team can send you photos of your pet upon request.
We thank you for your continued patience and understanding as we navigate through this situation.
Additional Information & Resources:
A letter to our clients (March 13, 2020) – An Important Message About COVID-19 from VRC