News & Events


News and Events

COVID-19 Updates

CURRENT COVID-19 POLICY

At VRC, the health and well-being of your pet and family are our top priority. As
the situation around COVID-19 continues to evolve, we have taken measures to
reduce potential exposure to our clients, patients, and team members.

  • Clients with previously scheduled appointments are asked not to enter the hospital, to remain in their vehicle, and to call the hospital for assistance.
    A team member will come outside to retrieve your pet to be seen by the doctor. All doctor consultations will then be held over the telephone to eliminate the risk of exposure.
  • If your pet is experiencing a life threatening crisis, you should pull up to the curb and call us at (610) 647-2950.  After we take your pet inside, please move to one of our numbered parking spaces.
  • Visitation of patients has been suspended to better protect our clients and staff members. We understand that it is difficult to have your pet away from you during the stressful time of a hospitalized visit. We assure you that your pets will be cared for as if they are our own.

 

We thank you for your continued patience and understanding as we navigate through this situation.

What To Expect During Your Pet’s ER or Surgery Visit (FAQ):

 

Click Here For Emergency Visits FAQ

 

Click Here for Surgery Visits FAQ

 


Additional Information & Resources:

A letter to our clients (March 13, 2020) – An Important Message About COVID-19 from VRC

COVID-19 Frequently Asked Questions (Centers for Disease Control)

COVID-19 FAQs for Pet Owners (American Veterinary Medical Association)

Meet Our Newest Surgeon!

Kelsey Cappelle, VMD, Practice Limited to Surgery is the newest addition to our world-class surgery team!

Dr. Cappelle was born in Ringoes, New Jersey. She earned her undergraduate degree in Biology at Massachussets Institute of Technology where she worked at the the Franklin Park Zoo and played volleyball. She then attended veterinary school at the University of Pennsylvania. Dr. Cappelle completed a 1 year rotating internship at Auburn University, followed by a 1 year surgical internship at Dallas Veterinary Surgical Center. She then went on to complete a 3 year surgical residency at  MedVet Medical and Cancer Center for Pets in Columbus, Ohio.

Click here to learn more about Dr. Cappelle!

What Pet Owners Need To Know When Choosing A Pet Insurance Plan

Veterinary medicine has made monumental strides in treatment methods for our pets. From advanced, minimally invasive surgical procedures, to targeting specific cancer sites for radiation treatment, pets are living longer, healthier lives.

These advancements in methods and equipment come at a cost. While veterinary care is still significantly less expensive than human medicine, costs can still add up quickly in an emergency or when more specialized care is needed. That’s where pet insurance comes in handy.

So what is pet insurance anyway?

A pet insurance plan allows you to make decisions on your pet’s veterinary care based on the quality of medicine, not the cost of treatment. Since pet insurance is considered property and casualty insurance, it operates similarly to your car insurance rather than human health insurance. There is a deductible you are responsible for, after which you are reimbursed a portion of your out of pocket costs. Unlike human healthcare, there is no “in-network”, so it can be utilized at any veterinarian in the US.

What does it cover?

Most companies offer accident and illness coverage, which is utilized for the unpredictable occurrences that your pet will inevitably experience. These include anything from an ear infection or broken toenail, all the way up to complex fractures and even cancer treatments. Most companies will allow for whatever method of treatment is deemed necessary by your veterinarian, but you should verify this prior to signing up. Some companies also offer wellness coverage for assistance with things like vaccines, well visits, and preventatives.

How much will I get reimbursed?

The amount of reimbursement, deductible amount, and total amount covered for the policy year all vary based on the company policies as well as the plan options you select. Most companies reimburse a percentage of the veterinary bill, which you elect when signing up. Some will reimburse based on a benefit schedule, which means you will only receive a refund of what the company deems to be an appropriate amount for the services rendered.

What isn’t covered?

One of the most important things to keep in mind is that pet insurance does not cover conditions which are deemed “pre-existing”. What is considered a pre-existing condition does vary from one company to another, but typically it means any clinical signs or symptoms being shown prior to taking out the policy or during the waiting periods. Because of this, it is important to sign up for your policy as early as possible.

How do I find out more?

There are many companies out there with a variety of coverage options, so make sure you do your research to find the company that best fits your needs and provides you with peace of mind. If you have questions about which pet insurance company may be right for you, ask your veterinarian. Additionally, NAPHIA (North American Pet Health Insurance Association) has a ton of information about pet insurance and how it works. Click here for an overview.

What are my other payment options?

At VRC, we are happy to assist you with any pet insurance claims or documentation you may need. In addition, we offer other payment assistance options such as CareCredit and Scratchpay. To learn more about VRC’s payment options, click here. 

 

Meet Our New Neurologist!

Gaemia Tracy, DVM, Practice Limited to Neurology is the newest addition to the VRC team.

Dr. Tracy worked at a large veterinary emergency and referral hospital in New Jersey before joining VRC in 2020. Dr. Tracy’s interests include IVDD treatment and management, Atlantoaxial instability management, management of inflammatory CNS disease, and seizure management.

Click here to learn more about Dr. Tracy!