To Our Referring Veterinary Community and Clients,
As we approach the end of 2015, all of us at VRC would like to express our gratitude for the trust and confidence you have placed in us to care for your clients and their pets. We recognize that you have many choices in where to refer your clients or receive specialty care for your pets and we appreciate that you have chosen us.
We have spent the greater part of this year learning and listening to the community and our referring veterinarians. We have heard and understood the importance of having all of our services under one roof to enable better patient care. This is why we are proud to announce the initiation of two changes to occur on January 4 that further elevate our medical offerings and increase client service.
Our first announcement is that we are relocating all of our services to the VRC hospital at 340 Lancaster Avenue in Malvern, PA. We know after 44 years in this community how important it is to have immediate access to all services. Combining the Cancer Center and VRC will create efficiencies, elevate our care and streamline communications for both referring DVMs and pet owners alike.
Our second announcement is that our very own Dr. John Anastasio, the current Director of Emergency and Critical Care will expand his role to become the medical director for the entire hospital. Dr. Kenneth Sadanaga and Dr. Dietrich Franczuszki both look forward to turning their attention fully on their surgical procedures and client communication. They are as eager as I am to see these exciting changes implemented and to witness the enhancements in customer experience that we know will accompany them.
We have always understood the importance of the customer experience, from interactions with our reception to the journey that both our patients and clients undertake while in our care. We also recognize the significance of a strong communication line between a referring veterinarian and the veterinary specialists on our team. These aforementioned changes will create a more unified environment in our hospital that will even further develop the client care and communication with the referral community that we already so deeply value. Under one roof, we will have the ability to work together and hold ourselves to the same high standards that we have in the past, while simultaneously striving to raise the bar and exceed expectations. We hope that these changes even further reinforce the confidence you already have in us as we enter 2016.
From all of us at VRC, we wish you, your staff, and family a happy holiday season and a healthy and prosperous New Year.
VRC Veterinary Hospital
340 Lancaster Ave
Malvern, PA 19355